Lessons from Hilton: How to keep your employees engaged

Hilton is a leading global hospitality company with more than 22 world class hospitality brands which has more than 7500 properties across 120+ countries with more than 1.2million rooms, to manage and operate these properties they have a massive staff of 400,000+ across the world.

According to a survey done by Great Place to Work, 95% of employees at Hilton say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

  • 97% of Hilton employees are proud to say they are working for Hilton,
  • 96% feel they are treated as full members regardless of their position.
  • 95% of Hilton customer would rate their service as excellent. 


Following are some strategies follows by Hilton in order to keep their employees happy and engaged. According to the video by Connecteam TV on YouTube,

  • Prioritizing their staff. 

    • Hiton is their Staff, and their Staff is Hilton. Hilton employees are "The Product", "The Customer service."  and " The Sales Team"

    • 19% of Hilton staff are in the management and the other 81% are front line workers, and both clusters are equally divided about both genders. 

  • Hilton work culture, Employee learning and development.

    • Their own training center launched to provide their employees with the best learning and development opportunities and to maintain Hilton values. 

  • Hilton Values

    • Hilton values their integrity and encourages team members to uphold companies' ethics, rules and policies at all times and they encourage their employees to speak up if there is any misconduct to their leaders.

  • Hospitality for all

    • Building an employee experience with Hilton for every employee to thrive have been Hilton's success in developing leaders. 

      • Productivity up by 353%

      • Customer Satisfaction up by 300%

      • Retentions increased by 128%.

    • 5 Key behaviors of a Hilton leader. 

      • Trust

      • Goal Oriented

      • Development

      • Recognition

      • Relationship

  • Recognition and Rewards.

    • "Life and Warmth" and "Catch me at my Best" are two main awards recognizing employee efforts for upholding Hilton values.   

In conclusion, we can clearly see Hitlon is considering their employees as a resource and consider Soft HRM measures such as Communication, Rewards and Recognition, Work life balance etc, to keep their email employees happy and engaged and to make them as Their Product, without their employees, Hilton wouldn't have been recognized as a "Great place to work" for continuous years. 


List of reference:

Latest Hilton Corporate News (2024) Stories From Hilton. Available at: https://stories.hilton.com/brands/corporate (Accessed: 06 April 2024). 

Work, G.P.T. (no date) Hilton, Great Place To Work®. Available at: https://www.greatplacetowork.com/certified-company/1000367 (Accessed: 06 April 2024). 

How Hilton became one of the best places to work for? (2023) YouTube. Available at: https://www.youtube.com/watch?v=CgUqKrWqTXA (Accessed: 06 April 2024).


Comments

  1. Arundathi EgodawatteApril 8, 2024 at 8:53 AM

    Recognizing and rewarding employees for their achievements, whether through monetary incentives, praise, or other kinds of acknowledgment, promotes positive behavior and fosters sustained engagement. Insightful article.

    ReplyDelete
    Replies
    1. Yasasvi SalgadoApril 9, 2024 at 10:20 PM

      Exactly on point, recognition is a key factor for proper engagement and retention along with the other factors, A small "thank you with a smile" from your manager can be a real motivator.

      Delete
  2. Shedric CramerApril 11, 2024 at 11:26 AM

    An informative article. Recognizing others fosters devoted and engaged workers. All of the ways a company expresses gratitude to its staff for their contributions are collectively referred to as employee recognition. Recognizing employees promotes productivity, increases employee engagement, and helps to retain top personnel(Claire,2023). There no wander why Hilton flag is on top in the industry.

    ReplyDelete

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